Kodi pogonjetsa kapolo? anthu kasamalidwe zamaganizo

Ofesi yatsopano, ofesi osiyana, ndodo mwini wake atumiki ndi "kampira" mutu zokhazokha pa mutu wake ... Onse a nyota izi mwayi mwagulira inalandira malo mu dipatimenti yoyang'anira ndi basi kuwonjezera chiwerengero cha "anasankha nsanja" wa kampani. Koma pamaso muli lichoke ku boma ndiwachabe kwa euphoria ndi mutu chikondwerero dzulo ulemu kuwonjezeka monga mbiya uchi kwenikweni anagwa kuuluka mafuta mu mavuto mawonekedwe ndi atumiki ake, amene anayambitsa nkhondo lonse mu dipatimenti poyera kapena mobisa kukana chizindikiro cha bwana watsopano .

"Zigawenga" kunyalanyaza malamulo, mfundo Mpikisanowo, kunena kusadalirika ake, kudzudzulidwa kasamalidwe, mtundu wonse kusonyeza safuna kumvera. Poyamba, mabwana si onse watsopano anakakhala pa ntchito Chilango mu mawonekedwe a ndalama, maganizo ndi kukwapula makina magalasi atumiki mdima usiku (kumene, kusinjirira, koma inu konse), ndi zosaoneka nkhondo kumawakoka kalekale. bwana osafunika limagwira malangizo a anzake zambiri waluso kapena kufufuza mtima Intaneti kupeza njira bwanji kuti tigonjetse kapolo ndi kukhala mtsogoleri woyenera. Taonani kuti Council, mu Zikatero, zamaganizo.

Mfundo woonda pakati ndodo ndi karoti

Woyamba ndipo mwina ulamuliro chofunika kwambiri - chirichonse njira zopewera sayenera kuvulaza aliyense wogwira ntchito kapena ntchito ndondomeko. Ziribe kanthu momwe inu anafotokoza mu mabuku pa nkhaniyi, anaonerera mavidiyo maphunziro, anamva zokwanira zotsutsana malangizo kwa anzake pa nthawi yopuma, kasamalidwe wanu kalembedwe sayenera mwachimbulimbuli kutengera malangizo osindikizidwa mu mabuku ndi analengeza Ngopambana odziwa. anthu kasamalidwe Psychology mu kutanthauzira kwanu azinyamula imprints zachilengedwe munthu, umunthu zachilengedwe, luso amanoledwa kuugwira mtima wawo, ndipo mmene iwo njira wadutsa kuchokera pansi olamulira chapamwamba. Maganizo anu atumiki ayenera kukhala chimodzimodzi choncho, kodi amayembekezera bwana wake, atakhala mu mpando kalaliki wamba. Yesani kupeza malo pakati zoipa inabala chabe, kukana Finyani ngakhale phokoso la matamando, ndi zofewa kapolo bwana amene kodi mumayenda kusonyeza mkwiyo wake.

"Veto" mutu, kapena Zimene simuyenera kuchita

Musanayambe kupeza yankho anakhumba, ndi njira za momwe agonjetse atumiki, ayenera kukhala bwino ndi mndandanda wa zochita zoletsedwa, kuphwanya amene angafotokoze inu monga zosasangalatsa kwambiri ndi mwano akulu-zazing'ono wankhanza:

• Pitani ku makhalidwe a. Analysis wa munthu, zifukwa kuti chifukwa cha antchito khalidwe - njira Onetsetsani kuti tisiye ndodo.
• Kuchuluka kamvekedwe kwasanduka kulira ndi. Wild uthenga ulalikidwa Kodi kuwopsyeza antchito, osati kuwakakamiza kuti kumvera zoona, khalidwe inu kufooka kwake ndi kulephera muli maganizo awo, motero ulamuliro.
• Zonse samopohvala ndi kuwonetsera wodzikuza. Mutu, touted yekha yekha ndi sanaphonyepo mwayi kudzitama kupambana kwake, kusonyeza momwe kwambiri maonekedwe ake kampani zimene sizitheka chifukwa zopatsidwa kwa iye ndi ulemu losonkhanitsidwa ndi chithandizo, ndipo ngakhale zambiri osiririka.
• Kulakwila chikhalidwe malonda ndi malamulo a tsiku lamanja la kulowa chiwerengero cha "ambuye." Ngati mtsogoleri akulola zinthu zokhudza gulu la choletsedwa ndi iye (mu mawonekedwe a kukambirana wosatha telefoni ndi chilakolako chake, ntchito mahedifoni, wa kukhala pa Intaneti, Skype si pa nkhani malonda, pogulitsira zakudya mu dipatimenti), alonda Kumvetsela posachedwapa kuyamba chitsanzo chake, mofulumira kupanga malamulo oletsa ofunda ofunda.
• Waulesi ntchito, alibe chidwi chifukwa, kusowa kwa malingaliro yowala ndi njira. Kodi bwana, kotero ndi ndodo. Mtsogoleri, osati akukondera kampani mbadwa, Mulimonsemo, kupanda chidwi kuwononga anthu omutsatira iye.

gulu kasamalidwe, ndi njira zidule

Ngakhale ntchito zake zosiyanasiyana, anthu othandiza kasamalidwe zamaganizo ali m'magulu awiri:

1. Msewu bwino atakhala astride khosi la atumiki, kapena kulandira mtsogoleri chifundo.
2. Msewu bwino ngati wopambana pa manja a atumiki, kapena mphamvu ya kudzoza.

mtsogoleri amasankha machenjerero yoyenera - malinga ndi makhalidwe abwino, m'miyoyo yawo ndi maganizo kwa anthu ambiri.

Gulu loyamba kumaphatikizapo chobisika kulamulira munthu: mpheto, mantha, manyazi, amadziimba mlandu, chakukhosi. Taganizirani njira zimenezi mwatsatanetsatane.

mpheto

Mpheto monga kulamulira covert zikutanthauza ndi wochenjera, wochenjera umalimbana zolinga zawo padzuwa anthu. Nthawi zina, zolinga mtheradi zabwino, koma mpheto, mwa chikhalidwe chake, uli kanthu kena osati yolimbikitsira anthu amatenga wanzeru kukakamiza zosankha zovuta. kusiyana Aika ku kugonjera zaufulu ndi anthu musatisiye kusankha kutenga njira zosiyanasiyana, koma tokha.

Pankhaniyi chikuchita ndi zosiyana, malinga ndi chikhalidwe cha mutu, akhoza kumwedwa zawo kapena kuti athandize kampaniyo. Kumvetsela ku mfundo ya zikugwira kumaphatikizapo kasamalidwe MOKHOZA anayambitsa chidani, mkwiyo, mantha, kutsutsika.

Mkwiyo, kupsa mtima

Anaponyedwa amangotchula kapena mwachindunji mutu unflattering mawu okhudza ntchito ngati wantchito pa maziko a matamando anayamba wabasa milandu 9 pa 10 zinayenda bwino, ndipo atayamika zonse kwa anthu chibadidwe kupikisana kumverera. Kudzutsa ntchito amayang'ana chinachake monga chonchi: "Petrov kwakukuru athane ndi ntchito, koma zimenezi sangathe?" Kapena "Inu Petrov kugwira kandulo kuti palibe wabwino!" Kapena pfunde wantchito Paphwando "Inu sangathe chilichonse, koma Petrov!" mtima zachiwawa - mkwiyo, mkwiyo, kufuna kuonetsa luso lawo ndi kutsimikizira kuti nayenso akhoza kwambiri ndipo akhoza - amakankhira amayendela kuchita ntchito zosiyanasiyana. Popanda kuganizira mmene zochita zawo, kapolo, mosadziwa, amathandiza kumasulira maganizo a mtsogoleri.

mantha

Sikutheka kuti molondola kudziwa chikhalidwe cha kuopa akuluakulu: izo angatchedwe ulamuliro wa mtsogoleri wa wankhanza, ofooka wofuna kapolo kapena mwamantha mu mawonekedwe: "Pakuti kusamvera ndipo sanali kugwilizana ndi zolinga - ndi kuchotsedwa kwa" awiri a mwamantha inatha mawerengedwe antchito recalcitrant kutsimikizira mawu adzakhala ndi ufulu kuti: ogwira ntchito amene amalemekeza malo, adzakhala kutsogoleredwa ndi wamkulu. Only mu nkhani iyi, Ngopambana ubwenzi ndi atumiki ndi osagwirizana ndi ulemu, kudzikonda kupereka m'dzina la ogwira ntchito, ndi kuopa banal wa ntchito yawathera.

kupalamula

kasamalidwe zobisika, anamanga pa mlandu, monga njira imene mutu wa achire analengeza onse mabonasi ogwira ntchito m'dipatimenti kapena tchuthi chifukwa khalidwe osauka a ntchito ya mmodzi wa iwo; kapena wopanda umafunika (tchuthi) amakhalabe wantchito wina chifukwa ena osakwanira changu. Chikuonetseratu kuthamanga, zochokera kudziona ndi kulakwa, amafuna kupangitsa wofuna ntchito bwino, kuti abweretse ena.

kasamalidwe anthu maganizo, zochokera akatiputa skilful pakati angapereke zotsatira, koma ntchito pa nthawi imene Impact chobisika n'kofunika zolinga zabwino, osati zawo chodzikonda, ndi magulu ena ndi chuma.

Gulu lachiwiri kumafuna zambiri kasamalidwe njira okhulupirika kugonjetsa kukudalirani, phindu mangawawo kwa onsewo ndiponso kulimbikitsa yogwira mmene demokalase ndondomeko.

zotsatira opindulitsa

Kuti akhale mtsogoleri wabwino, muyenera kuzindikira kuti khalidwe lanu, zochita, ndi ubwenzi ndi atumiki mwachindunji bwanji microclimate wa dipatimenti, ndodo mtima kugwira ntchito ndi ntchito zokolola anachita. mtsogoleri ayenera kutenga udindo, kuuzira gulu lake, kuwononga iwo ndi changu chake, kutsogolera ndi chitsanzo ndi kukhala abwino kwa iwo. Wokondeka mtsogoleri - sindiye amene amachititsa mantha Kumvetsela nyama, kupondereza ndi amakwiya mikangano. Mtsogoleri woona - amene, kudziwa kuwerenga maganizo a wina wogwira ntchito zolinga zake, mfundo ndi zofuna akutsogolera otaya mphamvu m'njira yoyenera. Kwa iye, palibe magulu a anthu "mabwana ndi atumiki," wapatsidwa mlingo umene silingathe koma chifukwa kuzizwa, chikondi, kuzindikira, kulemekeza zonse ndi kutsatira iye.

Praise, osyasyalika, chilimbikitso

Ndi palibe chinsinsi chimene aliyense akusowa zonse matamando, chilimbikitso ndi chiyanjo cha zochita zawo. Mutu - amene angathe kupereka atumiki ankafuna. Waweruzidwa matamando, linapereka kwa ogwira ntchito yabwino, kuzindikira zimene akwanitsa - chida champhamvu kundikhulupirira ndi kulemekeza gulu ndi kudzoza kwake zotsatira kwambiri waluntha. njira kulamulira ndi matamando bwino patsogolo, pamene bwana pasadakhale akuyamikira kapoloyo, mwachitsanzo: ". Ndanyerezera kuti akamupatsa ntchito kwa inu, chifukwa yekha mudzatha kupirira nazo" Chilimbikitso ndi kuthokoza ndodo (ndi Nanga: "mkulu The akuganiza kuti ine yabwino, ndipo ine sindingakhoze basi kutenga izo") adzapha kuti ndi changu redoubled ndi khama. Pankhaniyi, bwana, lingaliro bwino mmene agonjetse atumiki ake, kuwombera amene amathira pa masamba a mbalame ziwiri: kukwaniritsa ntchito kwambiri ya ntchito, ndi kuonjezera chiwerengero cha anthu okhulupirika.

Art kudzoza

Nkofunika kuti athe kutumiza anthu ambiri ndi zolinga zosiyana ndi magulu a dzuwa ndi luso njira imodzi. Kuti zimenezi zitheke, membala aliyense wa gulu ayenera kupeza munthu njira, kuphunzira zolinga zake ndi zokhumba ndipo pa mfundo imeneyi, kukhala chilimbikitso. Ndipotu, pamene zolinga bwino, zimakhala zosavuta kupita chitsogolo, wodziwonetsa unagawanika khamu anali wamphamvu, umalimbana chifukwa cha gulu wochezeka. bwana amayenera kukhala wokhoza kuuzira, komanso kukhala kumenyana mzimu, kupita ndi mphepo ikuwomba chikhulupiriro mu kupambana singasiyanitsidwe pamene involuntarily waponya manja ake ... Komanso, khalidwe lalikulu bwana mu nkhokwe zake ndi luso cangu ndi kuthetsa mkangano pakati pa ndodo, mopanda tsankho kwa mbali zonse. A nkhondo a "bwana-Kumvetsela" mtsogoleri akatswiri ndi kamodzi kokha - kumayambiriro kwa ntchito bwana, ndipo ngakhale ndiye nthawi zonse.

yamtunduwu

Atumiki zambiri kulabadira mmene bwana awo ali woyenera m'dera zopatsidwa kwa iye, ngati iye amadziwa zinthu zofunika ndiponso luso. Muyenera kukhala okonzekera kwa kuwunika mokwanira, chidwi ndi kusanthula mwatsatanetsatane za luso lawo pa mbali ya Zipatalazo wanu. Kotero inu muyenera kudziwa za zochita zawo pafupifupi chilichonse zonse bwino ndi kuligonjetsa chidziwitso m'munsi. Pamaso pa mutu wa timu - chimake cha ungwiro, nzeru ndi yowala, sagwirizana nazo maganizo, kapena mmene anatha kukwaniritsa udindo uwu? Simufuna kukhumudwitsa antchito awo, ndipo makamaka kumva osayenera mtsogoleri, mungachitepo zonse kuti nkhani ozolowereka? Phunziro kumaonetsetsa zonse kuphunzira kukhala Ace m'munda mwanu, osati maudindo awo antchito, kapena tanthawuzo la "mutu" mawu ndi "kapolo"?

Contact dzina

Gwiritsani ntchito malangizo kudziwika zamaganizo Dale Carnegie, amene anali kunena kuti dzina la - ichi ndi kumveka kokoma kwa ife. Kukonda m'malo mwa munthu kumawonjezera kufunika m'maso mwake ndi maganizo a interlocutor lapansi. Itanani atumiki ake dzina, nicknames, ndi mosamalitsa mwa mayina, ndipo Mulimonsemo osati kusokonezedwa ndi kuti molakwika izo. Njira imeneyi zipangitsa inu malo ndi kulemekeza ena.

Kumvetsera - komanso luso

Phunzirani kumvetsera kwambiri interlocutor ndi kusunga pa nkhope yake ndi mawu akuti chidwi waulemu, popanda kufufuza ndi wosaleza mtima kapena, oipitsitsa, osalabadira. Zikatero, ngati simukugwirizana ndi mawu ake, osati afulumira kaye kucheza ndi makani. Mverani wogwira ntchito lisanathe mudzichonga limalemekeza maganizo ake ndipo kenako kungolankhula kumvetsa nkhaniyo. Luso kumvetsera ndi kulingalira maganizo a atumiki okha kwezani yonena wanu ndi kupambana ulemu gulu.

Pogwiritsa ntchito zawo kasamalidwe chitsanzo njira nsonga pamwamba, mumvetsa mmene pogonjetsa atumiki, ndipo mwinamwake kukhala mmodzi wa atsogoleri pamwamba pa nthawi yathu.