Ndani ndi chochita

Posachedwapa, nafe mafoni pafupipafupi kufunsa mmene kusankha mlangizi, kumene inu mukhoza kuwona mlingo wake.

Ngati inu kupanga ulendo yaing'ono m'mbiri ya kufika kwa ntchito kufunsira kwa danga Union, tikhoza chimatanthauza magawo zotsatirazi.

N okonda ndi anthu athu amphamvu kungoti "anakokera" akatswiri a gawo ili m'mayiko ena, nkhani zimenezo, anapanga ulaliki, koma palibe sankawadziwa bwino bwino.

N okonda ndi anthu athu amphamvu asankha kukhala mlangizi, monga chinachake kale kuti kuzindikira ichi, chuma kwambiri anayamba kugwa ndipo anali kuyesetsa ndi ntchito ina.

N nthawi zofunika ndi kukhalapo kwa kalata ya kugwilizana ndi mfundo lonse, kuti analowa mu malonda athu atsopano, ndipo panali malo a ntchito - ntchito kufunsira (malangizo) chifukwa kukhazikitsa ISO 9001 (pa nthawi).

N mtundu wa bizinesi kufunsira unakhazikitsidwa, ndipo mwachangu anasamukira "shestiprotsedurniki" (chabwino, kumbukirani - pali asanu kuvomerezedwa njira - Certificate anapereka).

N The zachuma mwaukali kwambiri "mwaukhondo" malangizo, koma osati kwa zabwinopo - wagwa zikuchepa mtengo wa ntchito kufunsira, ndi khalidwe wagwa ngakhale m'munsi.

N makampani kuti ndi dongosolo khalidwe kasamalidwe kwa zaka zoposa zisanu, panali funso lovomerezeka - "? Kumene zotsatira za kukhazikitsa mfundo ISO, amene mbiri alandira mayiko ena kwa zaka ziwiri".

N Time kupendanso kufunsira ndi chitsimikizo ndalama, ndi kugawanika lakuthwa za nkhani ndi aluso, wokongola kalata kapena zazikulu kasamalidwe dongosolo.

Pakali pano, gawo lotsiriza lino kumafuna propaganda odalirika ndi tingathe yaikulu kwambiri kasamalidwe khalidwe. Inu angagwiritse kwa atolankhani zonse, poyamba, kufotokoza khamu lonselo, zotsatira za ntchito mfundo ISO, udindo wa makampani kufunsira, alangizi udindo, kudalilika kudziŵa kugwilizana ndi matupi chitsimikizo. Ndipo ndi mfundo imeneyi otsiriza adzabadwire dongosolo bwino ranged kuwunika mabuku a mlangizi monga munthu woyamba kwambiri kukumana ndi munthu kasamalidwe bungwe.

Kuyamba, timawauza kuti alangizi ngati mlingo kulibe panobe. Anthu mawunikidwe ndi kafukufuku mabungwe amene akuyesetsa zikukhala yokha ngati "mlingo", sindikudziwa njira za kuwunika kwa kufunsira, chifukwa sakudziwa zofuna za mfundo mayiko ISO, ndipo sangathe n'chiyani, ndipo kodi ntchito ya mlangizi. Ndipo kotero, kasamalidwe alangizi, ndi amene iwo? Choyamba tanthauzo.

Consultant - aluso m'munda makamaka a zochita za anthu, amapereka malangizo kwa anthu ena ogwira ntchito amene ayenera iwo. [1]

Kufunsira ntchito ndi zovuta ndi chikhalidwe yake - chogulitsidwa chidziwitso cha zochita, amene sanalonjeze kaya khalidwe kapena kuchuluka, mtengo, kapena pa applicability (kuthekera, chifukwa kufunika khama lalikulu kwambiri komanso mwadongosolo ya kasitomala) [2].

Mavoti mlangizi chifukwa cha ntchito yake, akamaliza mofunsira njira, mwachitsanzo, kasitomala wokhutira. Apa tidzathandiza gawo 8.2.1 "Makasitomala kukhutitsidwa» ISO 9001: "Kuunikira ogula maganizo zikuphatikizapo kupeza athandizira ku magwero monga maphunziro kasitomala wokhutira, kafukufuku ogula za amasokoneza anakamba, kufufuza maganizo a owerenga, kusanthula makasitomala kaŵirikaŵiri zimafalitsa, chiyamiko, amadzinenera kuti chitsimikizo, ogulitsa akusimba. "[3] Apa ndiye cholinga ziyenera. limagwirira ndi wosavuta. Ife ntchito ISO 19011 ayamikira, kuchititsa ndi kafukufuku kunja wa chipani cha wachiwiri kuti apeze umboni cholinga cha litsatidwe QMS amafuna miyezo (ndi zonse), koma ntchito yofunika kwambiri ndi kupititsa patsogolo dongosolo kasamalidwe kuti kukhazikitsidwa mlangizi. Chinthu chachikulu si kuchuluka kwa makasitomala zinyalala pa nthawi wagawo kapena ndalama pachaka wa kampani kufunsira ndi zotsatira za kasitomala wokhutira, ndi cholinga, osati zotengera malingaliridwe.

subjectivity Kodi - kasitomala kale osangalala ndi satifiketi, iye safuna kuwomba zenizeni, sakuzindikira kuti ayenera kupeza kwenikweni amabisa dongosolo zamawonekedwe amanyamula amphamvu pempho mlangizi kulankhula kokha za labwino, salamulidwa ziphuphu zazing'ono ngakhale pabizinesi payekha ndi zinthu zina .

Kodi cholinga - wodziimira ndi odalirika njira kudziŵa za ntchito Mkhalidwe wa mlangizi Kafukufuku kafukufuku ogula ndi zachilengedwe, kusowa kwa mankhwala, maganizo a anthu.

Kukula kwa mabungwe amene analandira kalata ya kugwilizana ndi mfundo ISO ku Kazakhstan mpaka mayunitsi 1000 pa chaka. Choncho, kusunga dongosolo mlingo sikovuta.

Cholinga kuwunika akhoza kuchitika pambuyo chaka ntchito mu System ogwira Quality Management. Ndipo ndithudi, mlingo apezeke mosavuta poyera ndi ufulu wonse.

Zinali ndiye kuti tipewe zimene zinkachitika waukulu ntchito "shestiprotsedurnikov" Akatswiri, kuti abwere ndi maganizo anzeru ku bungwe - mofulumira ndi mwamphamvu kulenga ya zikalata M'manja, ndi kuika mkuyu tsamba makina pamapindikira ulamuliro (kasamalidwe akuti si bwino kuno). Chirichonse ndi wokonzeka! The chitsimikizo kafukufuku amayang'ana pa zikalata izi ndi kupereka mfundo - kasamalidwe mu chikhalidwe chabwino. Palibe ngakhale amayesayesa kumvetsetsa kampaniyo, pezani njira kuti matenda (matenda a mawu a) ndi kupereka uphungu, kuti mungathe kusintha kwa bwino, momwe angachitire izo ndi chinthu chachikulu - kutsimikizira kasitomala - n'chifukwa chiyani izo. Masitepe atatu apitawa nthawi zonse zinthuzo nkhondo chidwi mu bungwe kasitomala. Ndipo apa limachokera chithunzi cha mlangizi. nawo ntchitoyo, kasamalidwe chidziwitso, ukalamba, dzikolo oratory, nkhawa, wachikoka ndi mbali zina zosagwirizana anthu monyadira kuperekedwa monga mlangizi. Kotero kuti amayi ndi abambo, ndi akazi makamaka achinyamata patsogolo kuti ntchito yosindikiza khadi, kuyang'ana pa hologram ake ndipo yerekezani ndi X-ray chithunzi mlangizi ntchito - yemweyo, ziwalo zonse mu malo oyenera?

Ine malangizo zonse zabwino, kuthekera makasitomala, anati: "si koyenera kusankha kampani kufunsira, kusankha phungu awo!" Anthu muyezo zimene kampani kufunsira, monga, kwa zaka zambiri pa msika, ndalama zazikulu chuma, satifiketi ISO mlembi ndi miyendo yaitali ndi udindo m'dera yapamwamba, si chizindikiro. Amafuna pitilizani mlangizi, mbiri wake, malangizo, ndi Chofunika kwambiri ndi nkhani naye, ndipo ngakhale kuti msonkhano kuitana wodziwa za abwenzi ake.

Kuyambira owayang'anira mkulu zikumveka maganizo olakwika ngati kasamalidwe dongosolo ofunda sikuti akwaniritsa zofunikira za muyezo, koma mlangizi ndi Auditor ntchito ndi bungwe ali satifiketi, ndi wolakwa - kumene, mutu woyamba wa bungwe kasitomala. Kufanizira pano ndi yosavuta. owerenga, kuti muyankhe funso ili: ndani pamene, pambuyo kukonza nyumba zanu, anagwa mwadzidzidzi khoma - "mbuye" womanga kapena mwini, anaganiza popachika chithunzi cha amene ali olakwa pamene woyamba grader zoipa wophunzira - "wanzeru" mphunzitsi kapena mwamuna wamng'ono woyamba anawoloka pakhomo la sukulu ndani pamene wodwala ku chala yaing'ono odulidwa, afa manja a "odziwa" dokotala wa chilonda miyendo?

Popeza kuti tili ndi dzuwa otsika kwambiri za zofunikira za kasamalidwe apamwamba, makamaka vinyo mlangizi unprofessionalism, nthawi zina kumalire ndi dziko la quackery. Sizingakhale chabe ntchito popanga ndalama, pali ina yabwino kwambiri mawu amateurism, kotero muyenera bwino ndi mwauzimu kukonda ntchito yawo nthawizonse kukwaniritsa cholinga - kampani kukumana moyo kukula, khalidwe la ntchito anthu wololera.

Timapanga mfundo yomaliza chochita.

1. Ngati kampani kufunsira kwa zaka zoposa zitatu, kapena "wamkulu" zinachitikira, ndiye pitirirani nazo ndipo sanasankhidwe.
2. Ngati mwachidule mlangizi sadziwa othandiza bwino bwana pamwamba, mutu (koma osati ntchito ya boma!), Kapena mwini malonda, ndiye iye si mwamuna kapena mkazi.
3. Funsani njanji mndandanda mlangizi, kupeza anzanu ogula (onetsetsani kuti nokha!), Kuitana, funsani woimira Buku khalidwe kapena ofanana nkhope yake ndi kuwafunsa mmene zazikulu kasamalidwe, zimene zasintha kampani pambuyo ntchito mlangizi, ndipo malangizo ati.
4. Kudziwa za ntchito ya mlangizi, oveteredwa makasitomala ake akale gawo la malonda, popeza anawonjezera zofunika maganizo a anthu.

Ife yaitali ataphunzitsidwa momwe moyo, koma sanaphunzitsidwe momwe angathetsere miyoyo yawo. Tiyeni tiyese.

AV Bandura

Zothandizira

1. Free matanthauzo a mawu, mfundo ndi matanthauzo a zachuma, zachuma ndi malonda. http://termin.bposd.ru/
2. Center kwa Business Information, Sociological ndi Marketing Research. www.bisam.kz
3. Cha ku Switzerland RK ISO 9001-2009